Sun Escape Apartments – Cyprus
Website: sun-escape.com
Contact: info@sun-escape.com
1. Introduction
At Sun Escape Apartments, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, make a booking, or stay at our property in Peyia, Cyprus.
By using our services or website, you agree to the terms outlined in this policy.
2. Data We Collect
2.1 Personal Information
When you book a stay or contact us, we collect personal information including:
- Full name
- Email address
- Phone number
- Payment details (processed securely by third-party providers)
- Booking details (dates, number of guests, preferences)
2.2 Technical Data
When you visit our website, we may automatically collect certain technical data such as:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Cookies and tracking technologies (see section 6)
2.3 Communications
We may keep records of any communications between you and us, including emails, phone calls, and messages.
3. How We Use Your Data
We use your personal data to:
- Process and manage your bookings and payments
- Communicate with you regarding your stay or inquiries
- Provide customer support and resolve issues
- Improve our services and website
- Comply with legal and regulatory obligations
4. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties.
Your data may be shared with:
- Trusted service providers who assist with bookings, payments, and marketing (under strict confidentiality agreements)
- Authorities if required by law or to protect our legal rights
- IT and security providers to maintain website integrity
5. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
All payment transactions are securely processed via PCI-compliant third-party payment gateways.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content.
You can control cookies via your browser settings, but disabling cookies may affect website functionality.
For detailed information on cookies we use and their purposes, please see our Cookie Policy (link if applicable).
7. Your Rights
Under the GDPR and relevant data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal and contractual requirements)
- Object to or restrict processing of your data
- Request data portability
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at info@sun-escape.com.
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations.
Booking data is typically retained for a minimum of 7 years for tax and accounting purposes.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from children without parental consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Please review this policy periodically to stay informed about how we protect your data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: info@sun-escape.com
Website: sun-escape.com
